Event Booking

This page (together with the documents referred to on it) defines the terms and conditions on which we enable you to make a booking for a place on any of our courses, conferences or seminars (‘Events’) listed in our publications, flyers, e-newsletters, social media and on our Website. Please read these terms and conditions carefully before booking any of our Events. You should understand that by booking any of our Events, you agree to be bound by these terms and conditions.

Please understand that if you refuse to accept these terms and conditions, you will not be able to book any of our Events.


The price of any of our Events are available on our Website. Prices listed are inclusive of VAT (if VAT is applicable) at the prevailing rate unless otherwise stated.

Prices are liable to change at any time, but changes will not affect bookings in respect of which we have already sent you a Booking Confirmation, except in cases of obvious error.

You may pay for your booking online by credit and debit card. Credit and debit card payments made online through our Website are processed by a secure payment collection service. Our online payment processing is undertaken by Stripe, a leading secure internet payment service provider.

To successfully process your online booking, we will take your name, address and other details and then you will be transferred to a secure page to enter your credit or debit card details and finalise the payment process. Stripe will need to know certain information about you in order to process payment for the booking and you hereby consent to the transfer by us to Stripe such information.


We reserve the right, from time to time, to run special promotional offers on events. Special Offers may include, but are not limited to, price promotions. In the event of a Special Offer, additional terms and conditions may apply which will be made available at the time of booking.


We reserve the right to make changes to the published programme of an Event (but not the overall content), for example to timings and/or practicioners if one of the advertised practitioners is unable to attend. In such cases, you will not be entitled to a refund if you cancel your place.


Our Events are held at a number of venues throughout the United Kingdom. You acknowledge that we may have to change the published venue for the event for reasons beyond our control and in such cases, you will not be entitled to cancel unless the change in venue represents a significant disadvantage to you.

You are liable for any loss or damage which you may cause to our premises or that of the external venue and agree to adhere to all housekeeping rules, procedures and policies (including policies as to behaviour and conduct) that may be in place at any venue from time to time.

If you have a disability or medical condition that requires special arrangements to be made, or specific dietary requirements, please notify us of your requirements when making your booking. 


Currently we are using our website and Zoom in order to deliver online events. Zoom is a GDPR compliant video conferencing platform with full end-to-end encryption.

We have assessed the associated risks of using an online platform and also the implications for GDPR legislations. We have taken advice and we are confident that we have mitigated against any risks associated with using an online platform and have implemented the following measures:

  • All meetings are password protected
  • All meetings use the Zoom waiting room to allow us to screen attendees before they are admitted
  • Attendees are advised not to share the Zoom link
  • We monitor and are present for the duration of all events
  • Zoom registration is not used therefore no personal data is passed on to them by Monika Chumbley
  • Monika Chumbley has the ability to remove any attendee if their behaviour is deemed inappropriate
  • Participants are made aware if the meeting is to be recorded

For further information on how Zoom handle personal data and cookies, please visit https://zoom.us/gdpr.

If you have any questions on virtual meetings and how this may affect your personal data, please contact info@monikachumley.com


In-person events

Cancellations received in writing on the email events@monikachumbley.com more than two weeks before the Event, will be subject to a 90% administration fee. No refunds will be made for cancellations less than 2 weeks ( fourteen days) days prior to event or for non-attendance.

We reserve the right at any time and without prior warning to implement minor changes in speaker and practitioners from those described in the programme. We also reserve the right in our absolute discretion, to cancel your booking where we need to do so due to circumstances outside of our control (including, but not limited to), situations where sufficient numbers have not booked for the Event or the speakers are unavailable or cancel the Event. We shall have no liability for losses or costs which you may incur due to such cancellation but we shall refund your booking payment (as stated earlier) or offer you an alternative Event if one is available. You have the choice of accepting the 90% refund, or attending the alternative Event.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase but reserve the right to refund using an alternative method.

You need our consent to transfer your ticket and your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

Virtual events

Virtual events often have a much shorter timescale between when booking opens and the event takes place. There are also less individual costs associated with the attendance of a virtual attendee than there are with an in-person one.

In the cases where no additional resources have been purchased for the attendee, such as a licence to use software or to grant access to a platform, or that places were not limited on the number that could attend (e.g. a training course) we intend to provide a full refund if it is requested at least 2 weeks prior to the start of the event.

If the refund is requested for a limited capacity event or training course , we will provide a refund on the condition that we are able to resell the reserved place at the event and that the refund request has been made 2 weeks prior to the event.


All copyright and other rights (including all intellectual property rights) in materials provided to you during or for the purposes of any of our Events (including, without limitation, course notes, slides, brochures, articles or case studies) are the property of Monika Chumbley or of our speakers and practitioners. You are entitled to use such materials only for your own personal use. You are not entitled to copy such materials (except as permitted by law) nor are you entitled to use or authorise others to use such materials for any commercial purposes.


We often take photographs at events for marketing purposes. By attending an event, you are giving us permission to use images in which you may be present. In addition, these images may be shared and stored on third-party platforms. Should you not wish to appear in any images, please notify the representative at the event.


Event attendees shall be required to keep their personal belongings with them at all times and we accept no liability for damage to, or loss of, personal belongings. We do not accept any responsibility for any loss (including, without limitation, theft) of any property occasioned on our premises or at external venues save for any damage caused by our negligence in which circumstances our liability shall be limited to the amount of our insurance for such losses.

We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions.

Nothing in these online event booking terms and conditions excludes our liability to you for personal injury or death caused by our negligence.


Monika Chumbley shall not be liable for the delay or cancellation of an event, if the delay or cancellation is caused by circumstances or events outside their reasonable control. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (without limitation) the following:

  • Strikes, or industrial action;
  • Riot, terrorist attack or threat of terrorist attack, war;
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • Impossibility of the use of public or private telecommunications networks; and
  • The acts, legislation, regulations or restrictions of any government;

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


We will contact you by e-mail or provide you with information by posting notices on our Website and Social Media channels. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


Our Privacy Policy explains how we will use the information which you have provided to us. Read our Privacy Policy here.


We may use photographs taken at Events in publicity and marketing materials, including use on our Website and Social Media. Your attendance at an Event may mean that you are featured in such photographs and you are deemed not to object to the taking of such photographs as detailed above. If you do not wish to be included in any photograph, please notify the representative at the relevant Event prior to the photographs being taken.


Termination of your participation in the Event.  If the event organiser considers that your behaviour at a physical or virtual Event is such that it is detrimental to the reputation of FSB and not in the best interests of the other attendees at an Event, then your participation in the Event may be terminated forthwith either by asking you to leave the physical Event or by excluding you from participation in a virtual Event.  Examples of behaviour which may lead to your exclusion from an Event are:

(a)       making racist or homophobic comments;
(b)       making exaggerated claims regarding your business in order to promote it;

(c)       being aggressive or making demeaning comments about other participants at the Event.

In the event that you are excluded from the Event, you will not be entitled to any refund.


We have the right to revise and amend these terms and conditions from time to time to reflect changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.